COURSES

Certificate in
SKM Level 3 (TP-O77-3:2013):
In-Flight Services

Pre-Flight Crew Preparation

Pre-Flight Cabin Inspection

Pre-Flight Passenger Support

In-Flight Cabin Services

Flight Arrival Preparation

In-Flight Sales Activities

In-Flight Announce-ment

Leadership and Communica-tion Skills

English Airline Customer Service

Certificate in
Airline Customer Service &
Cabin Crew Preparatory

Introduction to Airline Industry

Grooming and Personal Appearance

Customer Service and Interpersonal Skills

Airport and Aircraft

Familiari-sation

Airport Ground Handling

Basic First Aid and Inflight Safety

Airline Public

Announce-ment

Cabin Crew Duties and Checks

Airline Food and Beverage

Airline Creative Thinking and Problem Solving

Interview Prep and Workshop

Deportment and Etiquette

Leadership and

Communi-cation

English Airline Customer Service

Certificate in
Ground Handling &
Hospitality Services

Ground Services

Ground Handling and Ramp Services

Baggage Handling

Passenger Services

Aviation Security

Dangerous Goods

Hospitality Services

Leadership and

Communi-cation

Resume Writing